by Nancy Fredericks | Homepage
Whether you register it as reality or not, if we’re working at a job, your serving customers—some may be internal and others external. It’s time for a quick check-in to see if you and your company are MISSING BIG OPPORTUNITIES to improve products/or services by...
by Nancy Fredericks | Homepage
There has never been a more competitive time or a period when customers have more control over their service experience than in today’s marketplace. If you’re not staying on top of your processes as well as the customer touches of your business, you face losing the...
