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The Woman’s Way to Success
Discovering the Power of Your Feminine Side
By the time these little girls become women, they have developed into Whole-istic Communicators. They are “tuned in” to the entire spectrum of a message: words, tone of voice, expressions, actions, and emotions. Research has shown that only 7% of human communication is verbal, so this ability gives women special powers in business: the power to understand a message in total, and the power to deliver a message that is rich in both content and context. This power is a critical leadership asset in the increasingly global, multi-ethnic, multi-cultural world of business.
Emotion is a central element of whole-istic communication—and typically the area where women sabotage themselves. Learning to make conscious use of emotions can significantly increase the power and effectiveness of your communications. Context is the key that unlocks this particular puzzle.
Let us illustrate with the story of Cynthia—the brilliant (but junior) strategic planner in a large consumer products company. Her division manager included her in major strategy meetings precisely because of her brilliant mind and feisty, argumentative personality. As a junior manager, her passionate, zealous style ensured that her ideas would receive full consideration from the senior team members. In this context, Cynthia’s emotional tone enhanced her ability to communicate fully, and effectively with her superiors.
When Cynthia formed her own management consulting company, her first assignment was to develop a brand positioning recommendation for a new product from her old company. Her former boss was now her first client. He sat patiently through her presentation, and then began asking questions. She answered each question with passionate arguments, and left the meeting feeling victorious.
Her client, on the other hand, left the meeting feeling angry and frustrated, as Cynthia learned in his follow-up phone call.
“When I hire you as consultant, I expect you to consult,” he told her. “I want you to be an advisor who gives equal thought and consideration to every idea, not an advocate who simply continues to argue for your own recommendation.”
Cynthia had made a critical error that had sabotaged the credibility and acceptance of her recommendation. She had applied the same zealous emotional tone in a completely different—and inappropriate—context. As a consultant, she was no longer a subordinate, but an equal. Her role had shifted from amateur to expert, and from advocate to advisor. Her emotional tone needed to shift as well, into a calmer, more self-assured realm: she no longer needed to use an aggressive, zealous tone to compensate for her lack of expertise or authority.
Emotionality is a special gift that women bring to business. Our emotional spectrum is a broad one, in terms of both our internal feelings and our outward demonstrations of them. This makes our communication richer, and our work environments more stimulating—but only if we choose wisely. The emotions that we project can either support or destroy our messages; they can be the bridges that connect us to our listeners, or the impassable barriers that stand between us. If we make our emotional choices based upon the context of the message (rather than the convenience of past habits), we will inevitably choose the bridge, rather than the barrier. In doing so, we become truly powerful, feminine leaders.
Los Angeles Business Journal
October 9-15, 2000
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