by Nancy Fredericks | Homepage
Whether you register it as reality or not, if we’re working at a job, your serving customers—some may be internal and others external. It’s time for a quick check-in to see if you and your company are MISSING BIG OPPORTUNITIES to improve products/or services by...
by Nancy Fredericks | Homepage, Leadership, Other, Productivity
If your company is searching for ways to delight customers, square one has to be your employees. The correlation between engaged employees and engaged customers is a compelling and proven fact! In actuality, companies in the top quartile for employee engagement have...